Privacy Statement
When you use our website and request quotations, it is important to know that we respect your privacy and are committed to protecting your personal data. In this Privacy Statement, we explain what data we collect and process, for what purpose, how we manage your personal data, and what your rights are.
1. What personal data do we collect, process, and why?
Wowgutters.co.uk collects and uses your personal information to effectively match your request for a quotation with tradesmen. We use this personal information solely for the purpose of matching you with tradesmen. Your personal information and requirements are provided to third-party contracted partners to allow them to contact you to fulfill your request for quotations.
1.1 Quotation request
When you use our service and request free quotations, we require the following personal data:
| Personal data | Purpose |
|---|---|
| First name, surname, gender | To address you personally. |
| Address, place of residence | To match you with tradesmen based on your location. |
| Telephone number | Tradesmen may need additional information about your project before sending a quotation. |
| Email address | To send quotations to you. |
| IP address | To avoid abuse of our service by malicious visitors. |
To receive custom quotations, the selected tradesmen receive the above data, excluding the IP address. All tradesmen affiliated with us have agreed to our Terms and Conditions, which state that tradesmen may only use your personal data for providing you with a quotation.
1.2 Reviews and customer satisfaction emails
We continuously improve our service and website to create the perfect match between consumers and tradesmen. After submitting your request for quotations, we may send you an email asking for feedback:
| Purpose | Explanation |
|---|---|
| Review | If you hire a tradesman through our website, the tradesman or we may email you after the project is complete requesting a review. Your review will be visible on our website, including your first name, helping other consumers in their selection process. |
| Customer satisfaction survey | After requesting quotations through our website, we may email you a survey to understand if the request helped you find the right tradesman and to gather feedback on our service. |
If you prefer not to receive these emails, unsubscribe using the link at the bottom of the email or contact our customer service team.
1.3 Customer service
If you have a question, comment, or issue with our service, you can contact us via email, chat, phone, Facebook, or Twitter. The personal information you provide will only be used to assist you.
1.4 Website visit
When you use our website, we place cookies on your computer. Cookies enable our website to function optimally and help personalize your online experience by giving us insights into your behavior on our site. This information helps us continuously improve our website. We process this information through third-party tools such as Google Analytics and Hotjar.
1.5 Newsletter
You can sign up for our newsletter for inspiration, news, and tips about projects in and around your house. We do not automatically add you to the mailing list after requesting quotations. For our newsletter, we need the following personal information:
| Personal information | Purpose |
|---|---|
| Name | To address you personally. |
| Email address | To send the newsletter to the provided email address. |
To unsubscribe from our newsletter, click the link at the bottom of the newsletter or contact our customer service team.
2. Who has access to your personal data?
We only share your data with third parties to provide the services you are seeking. Your personal information is shared with tradesmen and IT services to fulfill your request for quotations. These parties may only use your data for providing the requested service and not for any other purpose.
We also work with third-party data management platforms to improve your experience on our website. We process your data anonymously through these platforms, and our data processing agreement states that your data is only used for website analysis.
We do not disclose your data to other commercial parties unless required by law. For instance, we may share your data with authorities in cases of fraudulent activity or suspicious events.
3. How long do we keep your personal data?
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected. In some circumstances, we may delete or pseudonymize your data for statistical purposes.
| Purpose | Explanation |
|---|---|
| Quotation request | Personal data submitted for quotations are kept for two years to accommodate projects planned beyond one year. After two years, we pseudonymize your data. |
| Review | Reviews are displayed online for as long as the website or company profile is available, helping other consumers in their selection process. |
| Website visit | Logs with IP addresses are deleted after thirty days. |
| Newsletter | Personal data for the newsletter is retained until you unsubscribe. |
4. What are your rights?
You have control over your personal data. You can request inspection, adjustment, or deletion of your data at any time by contacting us via email or post.
| Address: 60 Abbotsford Road, Birmingham, England, B11 1NU | | E-mail: support@wowgutters.co.uk |
If you have complaints about the processing of your data, we are happy to help. You also have the right to complain to the supervisory authority for data protection issues. However, we would appreciate the chance to address your concerns before you approach the authority.
5. Where is my data stored?
We take appropriate technical and organizational security measures to ensure the security of your personal data, storing it in different databases within the European Union. In exceptional cases where your data is transferred outside the EU, we ensure appropriate privacy protection measures are in place.
6. Does this privacy statement apply to third parties we cooperate with?
This privacy statement applies only to wowgutters.co.uk, not to any third-party website linked from our site. We advise you to read the privacy statements of other websites you visit.
7. Who is responsible for your data?
wowgutters.co.uk is the controller responsible for your personal data (referred to as “we”, “us”, or “our” in this Privacy Statement).
| Address: 60 Abbotsford Road, Birmingham, England, B11 1NU | | E-mail: support@wowgutters.co.uk |
8. Changes to this Privacy Statement
We may update this Privacy Statement occasionally. We advise you to read the Privacy Statement when using our service to stay informed about how we protect your information. By completing our quote request form, you agree to our privacy policy and consent for us and our suppliers to contact you regarding your quote request.
This privacy statement was last updated on 24 May 2018.